What is Automotive Live Chat?
Automotive Live Chat is a feature for dealer websites that enables website visitors to communicate with a live agent and ask any questions that they might have..
If I choose a live agent dealer chat, does someone have to be at my dealership 24/7 to monitor the chats?
Nope! There are several car dealer chat providers that offer 24/7 live agent coverage. This way, even when your dealership is closed, someone is still available on your website to answer the questions of your website visitors.
Why do I need dealer live chat?
Why do you need salesmen? Why do you insist that someone meet your customers at the door of your dealership? It’s all about customer service. Being able to greet your virtual customers is priceless. Being in sales, you’ll agree that there is nothing worse than being ignored when you walk into a showroom. That initial ‘hello, I am here to help in any way that I can’ can make the difference between someone who asks you about your product, and the person who walks out of your showroom (or closes your website) with questions unanswered!
I already get third party car sales leads, why do I need live chat leads?
Having dealer live chat also enables you to maximize the effectiveness of your car sales leads. Think about it, when someone visits your site, and submits their information, they want what you’re selling. In a day in age when many third party leads obtain their information from online surveys, and the number of bad or invalid leads are on the rise, isn’t it nice to know that the quality of your leads is higher? Leads from your very own website are of better quality… Every single time.